Privacy Policy

PRIVACY POLICY

At Stitch & Luxe, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and interact with our services.

By using our website, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website or make a purchase, we may collect the following types of information:

Personal Information:

  • Contact Information: Name, email address, phone number, and shipping/billing address.
  • Payment Information: Credit card details and payment method information.
  • Account Information: Username, password, and account preferences (if you create an account).

Non-Personal Information:

  • Browser and Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Information about how you use our website, including pages viewed, products clicked, and referral URLs.

2. HOW WE USE YOUR INFORMATION

We use your personal information to provide, maintain, and improve our services, including:

  • Order Processing: To process your purchases, fulfill orders, and communicate order status updates.
  • Customer Service: To respond to your inquiries, manage your account, and address any issues.
  • Marketing: To send promotional emails, newsletters, and special offers (you may opt out at any time).
  • Website Optimization: To enhance your browsing experience by analyzing site performance and user behavior.
  • Legal and Security: To detect and prevent fraud, comply with legal obligations, and protect our website and customers.

3. HOW WE PROTECT YOUR INFORMATION

We take your privacy and the security of your personal data seriously. We implement the following security measures:

  • Encryption: Your payment information is encrypted during transmission using secure socket layer (SSL) technology.
  • Restricted Access: Access to your personal information is limited to authorized personnel who need it to perform their job.
  • Data Storage: We store your personal data on secure servers and use advanced security technologies to protect against unauthorized access or disclosure.

4. SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and fulfilling orders.
  • Compliance with Laws: We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to comply with legal processes or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files that are stored on your device when you visit our site. They help us recognize your preferences, track user behavior, and personalize content.

Types of Cookies We Use:

  • Essential Cookies: These are necessary for the website to function properly, such as keeping you logged in and processing payments.
  • Analytical Cookies: These help us analyze how visitors interact with the website and improve its performance.
  • Marketing Cookies: These are used to deliver personalized advertisements and measure the effectiveness of marketing campaigns.

You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

6. YOUR RIGHTS

You have the following rights concerning your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccuracies in your information.
  • Deletion: You may request the deletion of your personal information in certain circumstances, such as when it is no longer needed for the purposes it was collected.
  • Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise any of these rights, please contact us at Info@stitchandluxe.com.

7. THIRD-PARTY SERVICES

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. DATA RETENTION

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us at Info@stitchandluxe.com, and we will take steps to delete the information.

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting to our website. It is your responsibility to review this Privacy Policy periodically to stay informed of any updates. Your continued use of the website after changes have been posted will be considered acceptance of the updated policy.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: Info@stitchandluxe.com