Shipping Policy

SHIPPING POLICY

At Stitch & Luxe, we strive to provide you with a seamless shopping experience and timely delivery of your purchases. Please read our Shipping Policy carefully for details on how we handle shipping, delivery times, and costs.

1. PROCESSING TIME

  • Orders are typically processed within 2-4 business days after your order is placed.
  • Processing times may vary during high-volume periods (such as holidays or sales events), but we will always work to get your order shipped as quickly as possible.
  • Orders are not processed or shipped on weekends or holidays.

2. SHIPPING TIME

Once your order has been processed, estimated delivery times are as follows:

  • Canada: 7-15 business days
  • Australia: 7-15 business days
  • United States: 10-20 business days
  • Other International Locations: 10-25 business days

Please note that shipping times may vary depending on your location and any potential customs processing delays.

3. SHIPPING RATES

We offer the following shipping options:

  • Standard Shipping: VARIABLE RATES
  • Free Shipping: VARIABLE RATES

Shipping rates are calculated at checkout and will be displayed before you complete your purchase.

4. ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. If you do not receive a tracking number, please contact us at Info@stitchandluxe.com.

5. SHIPPING DESTINATIONS

We currently ship to the following countries:

  • Canada
  • Australia
  • United States
  • Selected international destinations

If your country is not listed, please contact us to inquire about shipping availability.

6. CUSTOMS, DUTIES, AND TAXES

Please note that all international orders may be subject to customs, duties, and taxes, which are imposed by your local government. Customs duties and import taxes are the responsibility of the customer. These charges are not included in the product price or shipping cost. Stitch & Luxe is not responsible for any customs delays or charges that may apply.

7. FAILED DELIVERY ATTEMPTS

If a delivery attempt fails due to incorrect shipping information provided by the customer or refusal to accept the package, the customer will be responsible for any additional shipping costs incurred.

8. LOST OR DAMAGED PACKAGES

Stitch & Luxe is not responsible for any lost or damaged packages during transit. However, if you have any concerns regarding your shipment, please contact us at Info@stitchandluxe.com, and we will work with the carrier to resolve the issue.

9. ADDRESS CHANGES

If you need to change your shipping address after placing an order, please contact us at Info@stitchandluxe.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed or shipped.

10. DELIVERY DELAYS

While we aim to deliver your orders within the estimated delivery times, unforeseen circumstances such as weather conditions, customs processing, or courier delays may affect delivery times. Stitch & Luxe is not responsible for delays caused by external factors.

CONTACT US

If you have any questions or concerns about our Shipping Policy, please contact us at Info@stitchandluxe.com. We are happy to assist with any inquiries you may have.